Workspace
NOVA Hospitality Group
NOVA demo

Guest Intelligence

Guest CRM

VIPs, retention, feedback and loyalty — one restaurant-specific CRM.

Demo mode86

Guest Health

Healthy — 24 VIPs active, one recovery cohort ready.

Score

86

Active guests

412

VIPs

24

At-risk value

380,000 ֏

Churn risk

11%

Avg. value

148,000 ֏

Returning rate

62%

Unresolved feedback

1

VIP Guests

At-Risk Guests

Churn 72% · LTV 420,000 ֏

Guest Feedback

NewSpeed

Waited 25 min for main course on Sunday evening.

Retention Recommendations

Estimated retained value only — not immediate realized revenue.

importantPrepare 12-guest recovery campaign

12 loyal guests haven't visited in >21 days.

Estimated 380 000 ֏ retained value at 78% confidence.

380,000 ֏